Refund policy

Paid plans are not yet live, so no payments have been taken and no refunds are outstanding. This policy sets out the intent for launch.

You can cancel a subscription at any time from your account settings. Cancelling stops future charges and your access continues to the end of the period you have paid for.

New subscriptions are intended to carry a money-back window from the date of first payment, requested by contacting support with the account email.

Renewal charges are announced in advance by email. If a renewal was unexpected, contact support and we will look at it rather than pointing at the small print.

Refunds may be declined where an account was closed for breaching the acceptable use policy, or where there is evidence of repeated refund abuse.

Approved refunds are returned through the original payment method. Timing after that depends on your bank or payment provider.